Returns and Refunds

Returns Policy

If you are not entirely satisfied with your purchase, you are able to return your item within 30 days of receipt for a full refund or replacement. Please note this does not apply to personalised products which are non-refundable.

Please click on the link below to generate a Royal Mail returns label. Please note this is only applicable for jigsaw puzzles and excludes personalised puzzles which are non-returnable. 
(This service is only available in the  UK)

Royal Mail Returns


If you are outside of the UK or want to speak to a member of the staff , please send an e-mail to or telephone our Customer Services team on +44 (0)1837 811 316

This does not affect your statutory rights.